FAQ
Plain answers, no spin.
Can your EV charge here, how fast, what it costs, where the stations are, and how HiON relates to Tesla.
Can I charge here?
Is the national network known for reliability open to my car?
For most EVs, yes — and many drivers don't realize it yet. Ford, Rivian, GM, Hyundai, Kia, BMW, Mercedes, Honda, Volvo, Nissan, Lucid, Volkswagen and more can charge on the network today. Cars with a built-in NACS port plug in; CCS1 cars use the Magic Dock built into every HiON stall. A few older EVs and plug-in hybrids can't — check your car on the charging page.
Is HiON open to non-Tesla EVs?
Yes. Every HiON station is open to all EVs. Cars with a built-in NACS port plug in directly; CCS1 cars use the built-in Magic Dock, which every HiON station has — so there's no adapter to bring.
Do I need an adapter?
No. Cars with a built-in NACS port plug in directly, and every HiON station has Magic Dock — the CCS1 adapter is built into the stall. If you already carry your automaker's adapter, that works too.
Which app do I use?
If your car has a NACS port, your car's app or Plug & Charge. If you use a Magic Dock stall, the Tesla app. There's no HiON app to download.
Is my car too old to charge here?
A few older EVs and plug-in hybrids don't have a NACS option and can't charge on the national network known for reliability. Our charging page lists which cars are affected.
Speed, reliability, cost
How fast is it?
Up to 325 kW on V4 hardware. Some EVs reach that rate, most charge below it — real speed depends on your vehicle, its battery state, and how busy the station is.
How reliable is it?
About 1 in 5 public charging attempts fail across the industry, usually a charger that's down (Harvard Business School, 2024). HiON runs on the Tesla network — the one drivers rank highest for fast charging (J.D. Power, 2025), reported by Tesla at 99.9% uptime — and builds every site to one standard. No uptime guarantee.
What does it cost?
Pricing is set and billed by Tesla through the app you use to charge — you'll see the current rate before you start. Non-Tesla rates can be higher, and an optional Tesla membership can lower them.
Do I need a membership?
No membership is required to charge. Tesla offers an optional membership that can lower the per-kWh rate, but you don't need it to plug in and charge.
The stations
Where are HiON stations?
Our first station is open in the Denver Tech Center, in Greenwood Village, Colorado. More are in development across Colorado, Illinois, and New York — see the map, or leave your email and we'll notify you the day one opens near you.
Is it open at night?
Our stations are designed for 24-hour access, with the stalls lit. Each station page lists its hours.
What's nearby while I charge?
Each station page shows the coffee, food, and restrooms within a short walk of that site, with walk-times. Where a site has nothing within walking distance — a parkway stop, say — its page says so rather than pretend otherwise.
About HiON
Who runs the station — HiON or Tesla?
HiON builds, owns, and operates the station, and the brand on the pillar is ours. Tesla runs the station software, the billing, and the app you use to start a charge.
Is HiON part of Tesla?
No. HiON is an independent operator on the Tesla network. It is not otherwise endorsed or affiliated with Tesla, Inc.
I own land or operate sites — can I work with HiON?
Yes. HiON runs a franchise and a host program — see the links in the footer.